PureTime does not do refunds

The sentence itself

Quoted from their customer service page:

“Unfortunately our items are non-refundable and non-exchangeable for another item or returnable for store credit.”

Three things are ruled out in one sentence: a refund, an exchange for a different watch, and store credit. There is no cooling-off period, because there is nothing to cool off into.

The only two ways out

• An item that is out of stock or cannot be delivered in time is refunded
• A parcel confiscated in customs is refunded or reshipped, buyer’s choice

Both are cases where you never received the watch. Neither helps once a watch has arrived and you have changed your mind.

The QC email becomes the entire deal

At a seller who takes returns, approving QC photographs is a checkpoint. Here it is the end of the road. Once you approve, or once 24 hours pass without a reply, the outcome is fixed.

So treat those photographs as the purchase itself. Ask for more angles. Ask for the bracelet and the clasp. Ask for the timing reading. A seller who will not supply them before dispatch will certainly not help afterwards. The full verdict covers what they do send.

A fault is a separate matter

None of the above is about faults. A watch that stops working falls under the warranty, and PureTime handles that better than most: 6 months, free repair, and they pay the postage back to you.

The gap is between “broken” and “not what I wanted”. PureTime covers the first and refuses the second.

How our counter handles it

A return is opened as a case and argued on the facts, not blocked by a policy line. Cover here is 24 months on every part of it, put in writing, and no deadline hangs over the photographs. Answering a question a day late costs us far less than posting a watch the buyer never agreed to.